Privacy Policy


When you use our Website, we may collect personally identifiable data from you. Typically, we collect personally identifiable data (“you” or “your”) when:


  • You visit our Website,

  • You request information or submit an enquiry through the “Contact us” section;

  • Make an order from any of our contact forms


We, Jürgen's Restaurant and our affiliates ("we", “us”, “our”), are committed to safeguarding the privacy of the data you submit to us through our Website. This Privacy Policy (“this Policy”) is meant to help you understand the type of data we collect, the reasons we collect it, and what we do with it. This Policy is important and we hope that you will take time to read it carefully together with the Cookies Policy and Terms of Use of our Website, before you provide your personal data to us. When you choose to use our Website, we will assume that you have read, understood and agree to the content of this Policy.

This Policy applies where we are acting as the data controller and we determine the purpose and means of the processing of the personal data you submit to us. We have also identified the areas where we have assigned the processing of your personal data to third parties so that you are aware.

We will also ask you to consent to our use of cookies in accordance with the terms of the Cookies Policy when you first visit our Website.

  1. What Data We Collect


In simple terms, personal data is information that identifies you as an individual (“Personal Data”).


The general categories of Personal Data that we may collect and process include, but are not limited to, the following:

  • Data about your use of our Website, namely information about your visits to and use of this website (including your internet protocol (IP) address, geographical location, length of website visit, the time and date of website visit, page views and website navigation paths), (“Usage data”);

  • Information that you provide in order for us to be able to respond to your enquiry (for additional information or otherwise) or your comments or complaints in relation to our Website (including your full name, email address and phone number), (“Correspondence Data”);

  • Information (including your full name, country of residence, address details, credit card data or payment data, email address and phone number) which you provide to us for the purpose of completing vacancy reservation on our Website (“Booking Data”);

  • Information that you provide to us for the purposes of subscribing to our email notifications and / or newsletters (“Notification Data”) and

  • Any other Personal Data that you choose to send to us.

You must not supply any other person’s Personal Data to us.

You may decide if and when to provide personal data to us. In some cases, if the information entry is mandatory, if you do not enter the information we may not be able to process your request, among others.

2. Processing of Personal Data

Personal Data submitted to us through our Website, will be used and processed for the following specified purposes:

Usage Data:

Purpose of Processing: keep our Website secure, diagnose and prevent service or technology problems affecting our Website; prevent fraud; better understand the types of visitors who browse or use our Website and Services in order to improve it; safeguard that the users of our Website comply with the Terms of Use.

Correspondence Data:

Purpose of Processing: to enable us to respond to enquiries or complaints you may have about our Services or Website or job vacancies.

Booking Data:

Purpose of Processing: To enable you to make bookings at our restaurant and enable us to process your booking related inquiries.

To communicate with you in respect of the booking.

Notification Data:

Purpose of Processing: in order to send you the relevant notifications and / or our email - newsletter / communications / updates relating to our business, which may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology you have specifically requested, if you have requested it (you can inform us at any time if you no longer require marketing communications).


On occasion and like many other businesses, we may engage a third party – service provider - to perform certain functions related to the processing of your Personal Data. Example of such functions, include the maintaining of a database of:

  • Users making a booking at our restaurant, and/or

  • users who will receive email notifications and newsletters.

This is the detail of the data processor in the above two cases (“Third-Party Processors”) we use:

Campaign Monitor

New Penderel House 4th Floor, 283-288 High Holborn, London, United Kingdom, WC1V 7HP

3. Disclosing Personal Data


We may disclose your Personal Data to any of:

  • our employees, officers, suppliers, subcontractors;

  • our Third-Party Processors who are our appointed data processors,

  • affiliate companies (including their employees, officers, suppliers and subcontractors);

insofar as is reasonably necessary for the purposes set out in this Policy.


We will disclose your Personal Data:

  • To the extent that we are required to do so by law or by public and/or government authorities;

  • In connection with any ongoing or prospective legal proceedings and to comply with legal process;

  • In so far as it is reasonably necessary, for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or to establish, exercise or defend our legal rights whether in court proceedings or in an administrative or out-of-court procedure (including providing information to others for the purposes of fraud prevention and reducing credit risk);

  • To enforce our Terms of Use;

  • To allow us to pursue available remedies or limit the damages which we may sustain and

Except as provided in this Policy, we will not provide your Personal Data to third parties.

4. International data transfers

As an international group of companies, we have offices and people around the world and more predominantly in the United States of America, Costa Rica, China, Vietnam, Republic of Cyprus, Bulgaria, Malta and Nigeria.


Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use and process the information in accordance with this Policy.


5. Retaining and Deleting Personal Data


We shall not keep or process your Personal Data for longer than it is necessary for the processing purpose we have specified. Depending on the processing purpose, different timelines for retention of your Personal Data will be applicable, which we shall determine based on:

  • the length of time needed to provide to you our Services,

  • the reasonable length of time needed to

  • respond to your request for information or to your complaint; or

  • whether your Personal Data is sensitive or not,

  • whether you have consented to a longer retention period,

  • whether we are obliged, by law, contract or similar obligation to retain your Personal Data for a minimum specific time period.


Notwithstanding the other provisions of this paragraph, we will retain documents (including electronic documents) containing Personal Data:

  • to the extent that we are required to do so by applicable law;

  • if we are of the opinion that the documents may be relevant to any ongoing, imminent or prospective legal proceedings; and

  • for the purpose of establishing, exercising or defending our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).


At the end of the retention period, we will delete your Personal Data in a manner designed to ensure that it cannot be reconstructed or read.


6. Security of Personal Data


The security of your Personal Data is very important to us. We will take reasonable, technical and organizational precautions to prevent the loss, unauthorized access, disclosure, destruction, misuse or alteration of your Personal Data.


7. Amendments


We may revise and update this Policy at any time, without notice. This revised Policy will be effective when posted/ published on the Website. Accordingly, if you disagree with and do not want to accept this Policy, as these have been revised, you must discontinue to use our Website, and not submit Personal Data.


You should check this page occasionally to ensure you are happy with any changes to this Policy.


8. Your Rights


You have several rights in relation to the Personal Data you have shared with us. These are in line with the applicable legislation and can be summarized as follows:


a) Right to Access;


You have the right to request access your Personal Data that we hold including the right to be informed about the purpose of the processing, the processing activities, and the recipients of your Personal Data. Provided the rights of others are not affected, we will supply to you a copy of your Personal Data that we hold but in doing so we may ask you to verify your identity.


b) Right to Rectification;


You have the right to have any inaccurate Personal Data rectified and, taking into account the purposes of the processing, to have any incomplete Personal Data about you completed.


c) Right to Erasure;


Under some circumstances, you have the right to the erasure of your Personal Data without undue delay . Those circumstances can come about when:

  • your Personal Data is no longer necessary in relation to the purpose for which it was collected or otherwise processed;

  • you withdraw consent in circumstances where you had previously provided it;

  • your Personal Data was unlawfully processed.

d) Right to Restrict Processing;


Under certain circumstances, you have the right to restrict the processing of your Personal Data. Examples of such circumstances include cases where you contest the accuracy of your Personal Data or our need to have access to your Personal Data for the declared processing purposes. If and when processing has been restricted on this basis, we may continue to store your Personal Data but we cannot otherwise process it:


e) Right to Lodge a Complaint to a Supervisory Authority;


If you consider that our processing of your Personal Data infringes applicable data protection legislation, you have a legal right to lodge a complaint with the Costa Rica Data Protection Agency, PRODHAB.


f) Right to Withdraw Consent:

If you have given us your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us via

9. Third party websites


Our Website may include hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.


10. Sensitive Information


We ask you NOT to send or share with us any sensitive Personal Data (such as but not limited to, your government-issued or financial account numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, genetic or biometric data, criminal background or trade union membership).


11. Our contact details


Your personal data will be included in a data base property of Jurgens Restaurante and or any of its affiliates.

This website is owned by Jurgens Restaurante and operated by Jurgens Restaurante and its affiliates.


You can contact us by:

  • Post, using the postal address given above as well as the addresses published on the Website;

  • Using our Request Information section on our Website;

  • By telephone, on the contact number published on our Website; or

  • By email, using the email address published on our Website.